Support — U1TraX GPS

Help for the U1TraX GPS mobile application (iOS and Android) and the U1TraX fleet tracking platform, operated by Acepro X.

Getting an account

U1TraX GPS is a business fleet tracking service. The app has no public sign-up: accounts are created by your organisation's fleet administrator. If you do not have a login yet, contact your administrator, or email us and we will put you in touch.

Common questions

I cannot log in

Check that you are using the email address your administrator registered, and that your password has not been changed. If you are still locked out, ask your administrator to reset it, or email us with your registered email address.

My vehicle is not showing on the map

A vehicle appears once its GPS device reports a position. If it has been offline for a long time, the usual causes are a disconnected device, a flat vehicle battery, or no mobile signal in that area. Open the vehicle in the app to see when it last reported, then contact us with the vehicle registration number and we will check the device from our side.

I am not receiving alert notifications

Make sure notifications are enabled for the app in your phone's settings, and that you are logged in. Alerts are delivered only while you are signed in; logging out removes your device from the notification list.

Why does the app ask for my location?

Only so that your own position can be drawn on the fleet map when you tap the locate button. Your position is shown on your screen and is never transmitted to or stored on our servers. Vehicle positions come from the GPS hardware installed in the vehicles, not from your phone. You can decline the permission and the rest of the app works normally.

Playback or reports show no data for a date

Playback and reports only cover the period a device was installed and reporting. If a date inside that period looks empty, email us the vehicle registration number and the date and we will investigate.

How do I add or remove a vehicle?

Vehicles are added by your fleet administrator or by us during installation. Contact your administrator, or email us to arrange an installation.

Reporting a problem with the app

When reporting a bug, it helps if you include:

• Your registered email address
• The vehicle registration number, if the problem concerns one vehicle
• The date and time you saw the problem
• Your phone model and the app version (shown at the bottom of the More screen)
• A screenshot, if you have one

Account data and deletion

To correct or delete your account data, contact your organisation's administrator or email us at the address above. See our Privacy Policy for what we collect and how it is used.

Service status

If the app cannot connect, first check your own internet connection. If the problem persists for more than a few minutes, contact us and we will confirm whether there is a platform issue.

U1TraX GPS is operated by Acepro X, Malaysia. Privacy policy: gps.uranus.my/privacy.html